Customer Service

Before you contact us, please read the following information:

If you need technical support or if you have questions regarding your Aydin product, you have several contact options to choose from:

1. For warranty/non-warranty repairs, you may email or call 610-404-5370
2. For customer service/technical support, email or call 610-404-7400 x5322
3. You may fax your request to us at 610-404-8186

If you email or fax us, we will typically contact you the same day that we receive your request (unless it is past 5 PM EST).
At Aydin, we have a commitment to our customers that goes beyond the standard supplier/vendor relationship. We take pride in offering products with superior performance, and we extend this level of performance into our exceptional customer service.

Our staff of experienced customer service representatives and technicians is available to provide you with the prompt technical support and first class customer assistance, should it be required.

*** IMPORTANT – Read below BEFORE you contact us ***

Please send or have the following information readily available to us in your first contact:
• Aydin Model Number or Part Number
• Your Original Purchase Order Number
• Aydin Product Serial Number
• Detailed Description of Failure
• Ship To/Bill To Addresses
• Contact Name
• Telephone Number

RA Numbers
In order to better process and track all repair inquiries and returns, we will assign you a return authorization (RA) number. Please use your RA number on any shipping documents, packages and/or purchase orders. Please refer to your RA number when inquiring about your unit.

Packaging Your Product for Return
If you are making a return for repair, please make sure that your unit is packaged securely to avoid any damage to the returned unit during shipment. We also advise you to insure the unit for the proper amount should it be damaged during transit to us.

Warranty Information
Aydin offers a two-year warranty (parts and labor) on CRT displays, a one-year warranty on flat panel displays, and a one-year warranty on rugged products. If at any time during the warranty period your product fails to operate within specification, Aydin will (at our option) replace or repair the unit at no charge. Extended warranties are available upon request. Click here if you would like to be taken to our Warranty Policy Page.

In-Warranty Repairs
As long as your unit is under warranty, we will repair it, or if necessary replace it, at no charge. The standard turnaround time for repairs is 5 business days after receipt of the unit. All repairs are warranted for 90 days after the date of the shipment or the remaining of the original warranty, whichever is longer.

Out-of-Warranty Repairs
If your unit is no longer under warranty, we will perform an evaluation and estimate the repair cost on Aydin products within 7-10 business days of the receipt of the unit and within 60-90 business days for XKD products. We will then contact you to advise you on the repair cost. Upon your approval, we will proceed with the repair. The standard turn-around time for repairs to Aydin products is 10-14 business days and 60-90 businesses days for XKD products after evaluation of the unit. All repairs are warranted for 90 days after the date of the shipment.

Sales Terms & Conditions

Click here to reference our standard Sales Terms & Conditions that govern all quotations and sales.