Return and Repair Policy

Damaged in Transit

If original shipment from Aydin Displays arrives damaged, please notify your freight carrier immediately. If shipped under your account, you will need to file the claim.

Contact Aydin Displays to submit a claim to our carrier, only if we shipped under our carrier account.

For all other repairs of Aydin Displays products…

In Warranty Procedure

Products are covered under our Standard Warranty* for one year from our original ship date.

Please follow these steps:

1. Complete our online RMA Form to obtain an RMA number. You may also speak with a Support Representative at (610) 404-7400 x5351.
2. Package the products in original packaging or equivalent to ensure safe and damage-free arrival at our facility. Aydin Displays is not responsible for any damages that may occur during inbound return shipments. If the returned package is received in damaged condition, we will contact you to request a claims inspection from your inbound carrier.
3. Clearly mark all return paperwork and carton shipping labels with the correct, authorized RMA number. Any product received without an authorized RMA number will be refused and returned to the customer.
4. Ship to the address provided with your RMA number within 30 days after RMA issuance. SHIP ONLY the quantity and product requested for that RMA.
   • Aydin Displays will cover the inbound cost of FedEx or UPS Ground Collect. Contact your RMA representative if needed.
   • We return ship all warranty repairs using FedEx Ground, at no charge. If you require rush service or special arrangements, we will invoice any difference in cost.
5. Upon completion, the repaired unit will be covered under our Service Warranty for a period of 90 days from the date of shipment or until the Standard Warranty period is exhausted, whichever occurs last.”

Out of Warranty Procedure

For products that Aydin Displays originally shipped more than one year* ago.

Upon receipt of a returned unit for repair, we will evaluate the level of service needed to fix the issues and provide a written repair estimate (quote) for your approval, before completing any further service or repair. You will be charged an Evaluation Fee, which will be absorbed into the cost of the total repair, should the repairs exceed that fee.

Please follow these steps:

1. Complete our online RMA Form to obtain an RMA number. You may also speak with a Support Representative at (610) 404-7400 x5351.
2. Package the products in original packaging or equivalent to ensure safe and damage-free arrival at our facility. We are not responsible for any damages that may occur during inbound return shipments. If the returned package is received in damaged condition, we will contact you to request a claims inspection from your inbound carrier.
3. Clearly mark all return paperwork and carton shipping labels with the correct, authorized RMA number. Any product received without an authorized RMA number will be refused and returned to the customer.
4. We recommended that you insure the parcel with a trusted, national courier.
5. Ship to the address provided with your RMA number within 30 days after RMA issuance. SHIP ONLY the quantity and product requested for that RMA. You pay any shipping costs.
6. Upon completion, the repaired unit will be covered under our Service Warranty for a period of 90 days from the date of shipment.”
   
   

Returns for Credit

To receive credit for a standard product, the item must be in resalable condition, complete with original packaging, original shipment documentation, and accessories. Aydin Displays will evaluate the returned product and determine the level of credit to be applied.

We may refuse credit for any of the following conditions:

• Abuse, misuse, neglect, or accidental damages.
• Disrepair or damage due to improper installation or setup.
• Deficiencies due to unsuitable operating environment.
• Use of the product for purposes other than those for which it was designed.
• Unauthorized attachment, removal, or alteration of any portion of the original product.
• Unusual mechanical, physical, or electrical stress, scratches, or dents on any portion of the original product.
• Modifications or repairs completed or attempted by any parties other than the original seller.

Aydin Displays is not obligated to provide RMA numbers for any mistakenly ordered products. Exceptions may be considered on a case-by-case basis, at the discretion of the selling company. However, a 15 – 40 percent restocking fee may be applied.

Data Backup

The customer is responsible for maintaining any data stored on the unit prior to sending in for repair. This includes any backup of content of the hard drive and/or other media (i.e. data stored or software installed on storage devices.)

Aydin Displays is not responsible for any loss of data or software programs when servicing any part of any product returned for warranty or non-warranty repairs.

* One year refers to the length of Aydin Displays’ Standard Warranty. Any negotiated Terms and Conditions with Aydin Displays may include a longer warranty period. Refer to the repair unit’s specific contract for details.