Return and Repair Policy

 

Return Material Authorization Numbers (RMA numbers)

  • Please be advised that all customers, must obtain a valid RMA number prior to returning any product, to be included with their return.
  • RMA numbers may be requested via email [email protected], telephone, or by completing our online RMA Form (located on our website aydindisplays.com, in the Support drop down section).
  • Please note that authorized RMA numbers are only valid for 30 days after issuance and upon receipt, the customer is responsible for following the included instructions to ship to the address provided within that 30-day ship window.
  • All return paperwork and carton shipping labels MUST be marked clearly with the correct, authorized RMA number.
  • Any product received without an authorized RMA number will be refused and returned to the customer.
  • Only the quantity and products specified on the original RMA request can be returned on the RMA number issued.

Return Packaging

  • All products for return should be shipped in their original packaging or the equivalent to ensure safe and damage-free arrival to our facility.
  • Aydin Displays is not responsible for any damages that may occur during inbound return shipments. If the returned product is received in damaged condition, the customer will be notified and requested to contact the inbound carrier immediately to initiate a claims inspection.
  • Recommended ship methods for returns include: UPS, FedEx, or DHL, insured.

Return Freight Charges

  • Aydin Displays will be responsible for inbound return freight charges on within warranty repairs (ground shipments only).
  • All warranty repairs will be returned to the customer via FedEx Ground, at no charge. If the shipment requires rush service or special arrangements, this will be accommodated with the customer covering the difference of that expense from ground costs.
  • All customers are responsible for inbound and outbound freight charges on non-warranty repairs.

Freight Claims and Shipment Damages

  • Upon receipt of any damaged product, customers should notify Aydin Displays immediately to receive assistance in resolving the issue.
  • Most freight carriers require the company who originally shipped the goods out to make the claim. Therefore, the shipping party should contact the carrier immediately to initiate a claims inspection.

Warranty Repair & Replacements

Out-of-Warranty Repair Services

  • See the Aydin Displays Warranty Policies for details (company/product specific).
  • Upon receipt of a returned unit for repair, Aydin Displays evaluate the level of service needed to fix the issues and will then provide a written repair estimate (quote) for customer approval, prior to completing any further service or repair. The customer will be charged an Initial Evaluation Fee, which will be absorbed into the cost of the total repair, should the repairs exceed that fee.

Returns for Credit

  • To receive credit for a standard product, the item must be in resalable condition, complete with original packaging, original shipment documentation, and accessories. Aydin Displays will evaluate the returned product and determine the level of credit to be applied.
  • Please be advised that credit may be refused for any of the following conditions:
    • Abuse, misuse, neglect, or accidental damage
    • Disrepair or damage due to improper installation or setup
    • Deficiencies due to failure to provide a suitable operating environment
    • Use of the product for purposes other than those for which it was designed
    • Unauthorized attachment, removal, or alteration of any portion of the original product
    • Unusual mechanical, physical, or electrical stress, scratches, or dents on any portion of the original product
    • Modifications or repairs completed or attempted by any parties other than the original seller.
  • Aydin Displays are not obligated to provide RMA numbers for any mistakenly ordered products. Exceptions may be considered on a case-by-case basis, at the discretion of the selling company. However, a minimum of 15% – 40% restocking fee may still be applied. Thirty days after a product has shipped, this consideration may no longer be applied.

    Data Backup

    The customer is responsible for maintaining the data stored on their devices. This includes retaining backup(s) of the contents of their hard drive and/or other media, i.e. data stored or software installed on storage devices.

    Aydin Displays shall not be responsible for any loss or alteration of data or software programs due to storage media failure when servicing any part of any product returned for warranty or non-warranty repairs.

    Sales Terms and Conditions

    Click here to reference our standard Sales Terms & Conditions that govern all quotations and sales.